NITI Aayog co-hosted a conference on “The Future of Indian Banking” on February 22, 2019, with the Foundation for Economic Growth and Welfare (EGROW Foundation).
- Technology has become critically important for banking already and will continue to become more important in future. This will serve to bring banking closer to the customer, including those in rural areas, and also bring tremendous efficiencies with greater speed of service at much lower cost.
- Appropriate skilling of banking human resources is necessary to keep pace with best credit practices and new technology-based banking paradigm. In addition, banking staff needs to be trained to prepare for a larger role of banking in expanding the Indian economy.
- The banking industry has to be continuously prepared for fraud and rising cyber security risks.
- The banking industry requires a suitable vigilance mechanism for trustworthy banking but with a clear mandate to distinguish between deliberate action, criminal negligence, error in judgment or unforeseeable business risk.
- There may be a need to think again in terms of specialised and sector based banking.
- Public sector banks have consistently supported social banking, unlike private and foreign banks. Public sector banks should continue to do so.
- To compete effectively globally there is a need for bigger banks in India.
- There is a need for more research on banking sector issues, specific to the Indian context.